SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 30+ countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped from nearest warehouse depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 30+ countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-40 Business days |
| Australia, New Zealand |
10-40 Business days |
| Central & South America |
15-60 Business days |
| Asia |
10-40 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kdbazar Women Handbags Coats & Jackets Clothing Store Business Casual (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for understanding, enjoy safe shoping with us.
Totally adorable. My daughter loved it!
Thank you very much! Excellent pencil case, all pens and pencils are placed. Daughter happy
The beautiful estojos..de great quality highly arrived super fast
Cool pencil case as the picture. Recommend!
Come Down, like daughter
Love it! So pretty and amazing.
Excellent pencil cases! Sewn supper, drawing on both sides. Zipper on the belly :)
Good, soft daughter in ostorge
beautiful and high quality
My Daughter like the foam, consistent with the description.
Cool pencil case, like daughter
Very nice item like in picture. A little small actually and zip found in cat belly ( I was expected it on behind ). This size is exactly to fit for some pens.
The cat itself is made of polyester fabric, and on the other side is fleece. The place inside is enough. I thought it would be smaller.
My daughter is glad, and this is the main thing)
Very good pencil case to the touch. I personally liked
Design is very cute Colours are pleasant but considerably less vibrant Size is good Looks like the photo Pleased Thank you
Too small, not enough space but my daughter loves it
The goods are good. Quality.
es la tercera vez que los compro y la verdad que les encanta a las niñas, suelo comprarlos para regalar y siempre aciertas. vendedor recomendable
Cool pencil case, my daughter liked